A frequent cause of IT project failure is a mismatch of expectation between the people who deliver the solution and the people who are expected to use it.
An effective ConOps (Concept of Operations) provides a common frame of reference between business representatives and technology specialists. Povall Limited has wide experience in developing ConOps that are expressed in business terms, but which are informed by a deep understanding of the scope for technology, along with achievable business change, to deliver real benefit.